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Stop Losing Customers to the Next Business in Google Maps

  • Colleen Brabender
  • 6 days ago
  • 1 min read

Here’s the reality—if someone has to work to contact you, they won’t. They’ll just tap the next business on Google Maps and move on like you were never even an option.

Sounds a little harsh, but it’s true.

Graphic showing Google Business Profile contact options with icons for Facebook Messenger, WhatsApp, text message, and KakaoTalk, alongside a smartphone map interface, emphasizing easy communication and not losing customers on Google Maps.

People expect everything to be fast and easy now—food, rides, answers… and definitely communication. If the only way to reach you is “call during business hours,” you’re putting up a barrier whether you realize it or not. And most people won’t push through it.


That’s where you quietly lose leads.


The good news is this is an easy fix. Google now lets you choose how customers contact you right on your Business Profile—texting, Facebook Messenger, WhatsApp, LINE, KakaoTalk, whatever fits your audience.


At the very least, turn on texting. It’s quick, low-pressure, and honestly what most people prefer.


Take a few minutes to update your profile and make your preferred contact method clear. You’re not just adding another option—you’re making it easier for people to actually reach you.


At the end of the day, it’s simple: meet people where they are. The businesses that win on Google Maps aren’t just the ones that show up—they’re the ones that are easiest to connect with.


And if you’re thinking, “great, one more thing to deal with,” that’s exactly why we exist. Madison Web Works helps you optimize your Google Business Profile so you’re not missing out on customers who were ready to reach out.



Or Text 608-438-6904

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